1. Our Contract

These Terms and Conditions govern the supply of goods and services sold by Shafique Dossa trading as The Ultimate Flooring,  46a Friars Stile Road, Richmond, Surrey, TW10 6NQ (“we” and “us”) to their customer (“you” and “your”).

These Terms and Conditions constitute the entire and only agreement between us in relation thereto. Our acceptance of your order by delivery of the goods constitutes a legally binding contract between us on these terms and conditions.


All quotes given for supply and fitting of flooring or renovation services are valid for two week after date of quote and subject to reconfirmation by us at time of your order.

3. Price & Payment

We must receive payment for the whole of the price of the goods you order, and any applicable charges for carriage and insurance, before your order can be accepted unless we have agreed otherwise in advance in writing.

4. Balance Payment

Balance payment is due to us by you immediately upon completion of the job.

5. Delivery & Title

Unless you tell us you wish to collect the goods, we will deliver them in accordance with your order. A valid signature will be required on collection or delivery. Immediately prior to despatch of the goods to you, title in the goods will pass to you.

6. Cancellations & Returns

6.1. Cancellation of orders may be given by prior to delivery by mailing, faxing or emailing to sales@theultimareflooring.com. If you are cancelling because of any problem with the goods, please notify us of the problem at the time of cancellation. Such notice may be given by mailing, faxing or emailing to the number or address set out on the order form.

6.2. On cancellation, you must return the goods to us at your cost unless the goods are being returned because they are faulty, incorrect goods or because of unsuitable substitution by us, in which case we will meet the cost of return but ask that you allow us to nominate the carrier.

6.3. A restocking fee of 30% of the purchase price will be charged on all goods returned to us, which prove to be non-defective.

6.4. Goods specially ordered for you can not be returned unless they are faulty.

6.5. You will not have the right to cancel a contract for the supply of any products which have been made to your bespoke specifications.

7. Liability

If you have notified us of a problem with the goods, we will either make good any shortage or non-delivery; replace or repair any goods that are damaged or defective upon delivery; or refund to you the amount paid by you for the goods in question less any restocking fees. We will not be liable to you for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to the goods and we shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions. This does not affect your statutory rights as a consumer, nor is it intended to exclude our liability to you for fraudulent misrepresentation or for death or personal injury resulting from our negligence.

8. Termination

We may suspend further supply or delivery, stop any goods in transit or terminate our contract by notice in writing to you if you are in breach of an obligation hereunder or you become unable to pay your debts when they fall due or proceedings are commenced by or against you alleging bankruptcy or insolvency. Upon termination, your indebtedness to us becomes immediately due and payable and we shall be under no further obligation to supply goods to you.

9. Force Majeure

We shall have no liability to you for any failure or delay in supply or delivery or for any damage or defect to goods supplied or delivered hereunder that is caused by any event or circumstance beyond our reasonable control (including without limitation, strikes, lockouts and other industrial disputes).

10. General

If any part of these conditions is invalid, illegal or unenforceable (including any provision in which we exclude our liability to you) the validity, legality or enforceability of any other part of these conditions will not be affected. This contract shall be governed by and interpreted in accordance with English law.

11. Design & Reproduction

Drawings, photographs, part numbers, layout and style are considered property. Reproduction in whole, or in part, strictly prohibited without written permission. Quantities and measurements are approximate. Trademarks acknowledged. Exact products may vary from that shown. All products subject to availability. Goods are not sold on any trial basis.