1. OUR CONTRACT
These Terms and Conditions govern the supply of goods sold by The Ultimate Flooring t/a Woodfinish LTD,  46a Friars Stile Road, Richmond, Surrey, TW10 6NQ ("we" and "us") to the customer named on the order form provided on the ultimate flooring website provided by the ultimate flooring ("you"). Together with the completed order form, these Terms and Conditions constitute the entire and only agreement between us in relation thereto. Our acceptance of your order by delivery of the goods constitutes a legally binding contract between us on these terms and conditions.

2. PRICE & PAYMENT
2.1 The price payable for the goods you order is set out on our website at the time you place your order
Or, if you order from one of our brochures/catalogues, as set out in the brochure/catalogue from which you order provided it is a current edition, plus any charges for carriage and insurance as set out in the order form.
2.2 We must receive payment for the whole of the price of the goods you order, and any applicable charges for carriage and insurance, before your order can be accepted unless we have agreed otherwise in advance in writing.

3. DELIVERY & TITLE
Unless you tell us you wish to collect the goods, we will deliver them in accordance with your order. A valid signature will be required on collection or delivery. Immediately prior to despatch of the goods to you, title in the goods will pass to you. In the unlikely event that you have not received all the goods within 21days of the date of delivery (or where you have requested a delayed despatch within 21 days of the requested despatch date), you must notify us immediately.

4. AVAILABILITY
While we endeavour to hold sufficient stock to meet all orders, if we have insufficient stock, or the stock item ordered has been discontinued or out of stock availability to supply or deliver the goods ordered and paid for by you, we may, at our discretion, supply or deliver a substituted product or refund you the price paid for such goods.  

5. CANCELLATION & RETURNS
5.1 Cancellation of orders may be given by prior to delivery by mailing, faxing or emailing to sales@theultimareflooring.com. If you are cancelling because of any problem with the goods, please notify us of the problem at the time of cancellation. Such notice may be given by mailing, faxing or emailing to the number or address set out on the order form. If you are cancelling because of any problem with the goods, please notify us of the problem at the time of cancellation.
5.2 On cancellation, you must return the goods to us at your cost unless the goods are being returned because they are faulty, incorrect goods or because of unsuitable substitution by us, in which case we will meet the cost of return but ask that you allow us to nominate the carrier.
5.3 A restocking fee of 30% of the purchase price will be charged on all goods returned to us, which prove to be non-defective.

6. LIABILITY
If you have notified us of a problem with the goods, we will either make good any shortage or non-delivery; replace or repair any goods that are damaged or defective upon delivery; or refund to you the amount paid by you for the goods in question less any restocking fees. We will not be liable to you for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to the goods and we shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions. This does not affect your statutory rights as a consumer, nor is it intended to exclude our liability to you for fraudulent misrepresentation or for death or personal injury resulting from our negligence.

7. TERMINATION
We may suspend further supply or delivery, stop any goods in transit or terminate our contract by notice in writing to you if you are in breach of an obligation hereunder or you become unable to pay your debts when they fall due or proceedings are commenced by or against you alleging bankruptcy or insolvency. Upon termination, your indebtedness to us becomes immediately due and payable and we shall be under no further obligation to supply goods to you

8. FORCE MAJEURE
We shall have no liability to you for any failure or delay in supply or delivery or for any damage or defect to goods supplied or delivered hereunder that is caused by any event or circumstance beyond our reasonable control (including without limitation, strikes, lockouts and other industrial disputes).

9. GENERAL
If any part of these conditions is invalid, illegal or unenforceable (including any provision in which we exclude our liability to you) the validity, legality or enforceability of any other part of these conditions will not be affected. This contract shall be governed by and interpreted in accordance with English law.

10. VAT
All prices are excluding VAT at 17.5%, unless notified as included in the ultimate flooring website.

11. DESIGN & REPRODUCTION
Drawings, photographs, part numbers, layout and style are considered property. Reproduction in whole, or in part, strictly prohibited without written permission. Quantities and measurements are approximate. Trademarks acknowledged. Exact products may vary from that shown. All products subject to availability. Goods are not sold on any trial basis.

12.  DELIVERY CHARGES
Orders up to 20 square metre will incur a £40 delivery charge.  This is a flat rate regardless of the customers location.  Orders that exceed 20 square foot will incur a delivery charge of £60.

13.  ORDER MANAGEMENT
All online orders will be acknowledged by return via email. The acknowledgement will list the products you ordered and will be given a Cart ID, which can be 'order tracked' through our system at any time, if there is a query.

Orders are packed and shipped after the order is confirmed with the customer and the deliveries are made within 7 working days. If any products are out of stock you will be notified via email.

Deliveries are made by outside carrier, or our own transport. Flooring deliveries are made to the 'kerb side' only, and the driver will require help in offloading the consignment. It will be assumed that the delivery address is accessible by lorry, if not, please inform us of the problem at the time of ordering.

Orders are packed and shipped after the order is confirmed with the customer and the deliveries are made within 7 working days. It is unlikely that damage will be found at the time of shipping, due to inspection by our staff, however, any damage noticed at time of delivery, must be noted on the carrier's documents, and reported to us within 24 hours of delivery. Claims cannot be made with regard to damage, after the carrier has left the delivery address. The delivery notes must be signed by a responsible person.